Terms and Conditions

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Better Choice IT – Terms of Service 

 

1. Privacy Policy

We respect your privacy and take reasonable measures to protect your personal information. Information collected through our website or services is used only to provide products, services, support, billing, and communication related to your order.

We do not sell or redistribute your personal information to unrelated third parties unless required by law or necessary to complete services requested by you.

2. Payment Terms

Unless otherwise stated in writing, all services, subscriptions, consultations, and labor charges are prepaid and non-refundable once delivered or performed.

3. Refund Policy

Software, digital products, consultations, coaching, setup assistance, remote support, and labor services are non-refundable once delivered, scheduled, accessed, or performed.

Because software and digital services cannot be returned and labor time cannot be recovered, refunds will not be issued for:
• Change of mind
• Failure to use purchased services
• Customer incompatibility issues not caused by us
• Customer delays or lack of required information
• Services interrupted by customer-owned equipment, internet, or third-party providers

If a product or service is proven defective due to our direct error, we may, at our discretion, provide reasonable corrective action such as updates, rework, troubleshooting, or service adjustments.

4. Remote and Onsite Services

Remote and onsite services are labor-only services unless otherwise stated in writing.

• Workmanship is guaranteed for 30 days.
• Parts, hardware, software licenses, and supplies are typically purchased separately by the customer.
• Manufacturer warranties apply to third-party hardware and software products.
• Onsite services are intended for businesses managing their own IT systems and equipment.
• Hourly onsite labor may require a two-hour minimum unless otherwise agreed in writing.

5. Software and Digital Services

Software, subscriptions, digital downloads, website setup assistance, cloud services, and electronically delivered products are considered delivered once access instructions, download links, login credentials, or activation details have been sent to the customer.

Customers must notify us within 5 days if access or delivery issues occur.

6. Consultations and Coaching

Consultation and coaching services are based on time, experience, and professional guidance provided during scheduled sessions. Once services are delivered or sessions begin, refunds are not available.

7. Customer Responsibilities

Customers are responsible for:
• Maintaining backups of important data
• Providing accurate information and required access
• Maintaining active internet service for remote support
• Verifying compatibility of third-party products and services before purchase

Better Choice IT is not responsible for data loss, business interruption, third-party service failures, or customer-owned equipment issues unless caused directly by our gross negligence.

8. Account Suspension or Termination

We reserve the right to suspend or terminate services, accounts, or subscriptions without refund if:
• These Terms of Service are violated
• Services are abused or misused
• Fraudulent activity is suspected
• Customers become threatening, abusive, or harass staff or associates

9. Limitation of Liability

To the maximum extent permitted by law, Better Choice IT shall not be liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, downtime, or business interruption arising from use of our services or products.

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of our website or services after updates constitutes acceptance of the revised terms.

11. Contact Information

Better Choice IT
Website: https://betterchoiceit.com
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 281-205-1214

 

Privacy Policy

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Privacy Policy

Last Updated 9/11/2024

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. We do not share or sell consumer personal information.

Information You Provide to Us

Urban Hustlas LLC dba Better Choice IT (herein referred to as Urban Hustlas LLC) requires each customer to provide us with personal information (collectively “Personally Identifiable Information”) to access and use Urban Hustlas products and services. Personally Identifiable Information is captured when a visitor accesses Online Services, or speaks on the phone with or emails an Urban Hustlas employee, and willingly discloses that information. This disclosure may occur when a visitor registers with an Online Service, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by Urban Hustlas LLC.

Personally Identifiable Information includes: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code and sex).

Calls/Electronic Communications. In the regular course of our business, Urban Hustlas LLC may monitor and record phone conversations or email communications between you and Urban Hustlas LLC employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting.

Surveys, Sweepstakes, and Contests. We may provide you the opportunity to participate in surveys on our site, to measure customer satisfaction. If you participate, we may request certain personally identifiable information from you. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes name, email address, and mailing address.

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